We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@everprime.shop. Please note that returns will need to be sent to the following address: 17 Corinth Avenue, Te Kūiti, WKO 3910, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@everprime.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@everprime.shop.

Thank you for shopping with Daniel Peter HARRIS. Specializing in premium electronic devices and accessories for global customers, our brand adheres to strict operational and logistics standards. We strive to deliver every electronic item with accurate order processing, professional anti-collision packaging and reliable shipping solutions, ensuring all goods arrive intact, fully functional and within a reasonable delivery window.

1. Order Processing Time

Every confirmed customer order will go through internal verification, quality checks and protective packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak order seasons with high purchase volumes, standard processing schedules may be extended. Our team will notify customers promptly in case of any major shipping delays.

2. Shipping Fees and Delivery Estimates

Shipping costs for all electronic product orders are automatically calculated and clearly displayed on the checkout page before payment completion, enabling full cost transparency for every transaction.Estimated delivery times:Standard Shipping: 15 business daysAll stated delivery times serve only as approximate references. Actual parcel arrival may vary due to courier service delays, customs inspection progress, severe weather conditions, international logistical limitations and local holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your electronic goods order is dispatched from our warehouse, you will receive an official shipment confirmation email containing dedicated parcel tracking details.Tracking functions and real-time logistics status will typically be updated and accessible for online viewing within 24-48 hours after the shipping carrier completes parcel collection and system registration.

4. Incorrect Address Liability Exclusion

Customers are required to double-check and confirm the accuracy and completeness of their delivery address during checkout to avoid delivery failures and package returns.Daniel Peter HARRIS will not be held accountable for parcels misdelivered or returned due to inaccurate or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne solely by the purchaser.

5. Lost and Damaged Parcel Handling

If your parcel is lost during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a logistics investigation.If your electronic products arrive with physical damage or broken packaging upon receipt, please submit a support request within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification, and we will conduct a thorough review and resolve the issue in a timely manner.

6. Product Usage Rules and Customs Liability

All electronic products come with official usage and maintenance guidelines. Daniel Peter HARRIS disclaims all liability for product damage or functional defects caused by improper operation, unauthorized disassembly, incorrect maintenance or user misuse of electronic equipment.International shipments may incur import duties, customs taxes and other clearance fees required by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.

7. Contact Information

If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional support team via the official information below:Trade Name: Daniel Peter HARRISPhone number: +64 22 752 9319Email: support@everprime.shopPhysical address: 17 Corinth Avenue, Te Kūiti, WKO 3910, New Zealand